We are always sorry to hear that you want to return your product(s).
We only accept returns of goods that are in brand new condition, with any product tags or labelling attached, and the original packaging. Unfortunately, we are unable to offer exchanges unless your product(s) are found to be faulty.
You can exercise your right to cancel your order by notifying us by e-mail to firstname.lastname@example.org (or by post to the returns address below) and requesting a Returns Number. You must cancel within 14 days from the day on which you acquire physical possession of the product(s) or, in the case of an order for multiple products, the last product delivered.
Please include the original packing slip, with the Returns Number you receive from our team on it, and send your returns to:
Unit 3 Sunnyside Farm
Please note that you are responsible for return shipping costs, unless your product(s) do not meet the description(s) given or are found to be faulty (see Faulty Products). When returning goods please make sure you use a carrier that offers tracking and insurance as we cannot be held responsible for any returned packages lost in transit.
Once we receive your return, and providing the product(s) are in order, we will issue a refund for the product value including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) to your original form of payment. Please note that it may take a couple of business days for this refund to appear on your account statement.